Polka Dots and Petticoats Refund, Returns and Cancellation Policy
Our policy lasts 28 days from the date of purchase. If 28 days have gone by since your purchase, unfortunately we can’t accept the return or offer you a refund or credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with all original labels and tags intact, and must not have been used, worn, or carry any odours such as smoke or perfume, or have any marks such as make up or fake tan. Shoes must be in their original box and packaging, and the soles must be clean, free of any marks or scuffs, and not been worn outside. When trying on shoes, please ensure you do this inside, preferably on a carpeted area.
Any item received back which does not meet ANY of these conditions will not be accepted as a return and will be sent back to you.
Original postage costs and return postage costs will not be refunded.
Gift cards are exempt from being returned.
Please note we do not offer an exchange service. If you would like to order and alternative item or size, you will need to re-order as a separate transaction
To complete your return, we require an order receipt and/or proof of purchase. This can be a copy of your order confirmation.
- Items being returned
- Reason for return
- Original method of payment (e.g. PayPal, Debit card, Google Pay etc)
- A signature and date is also required.
Please ensure this information is enclosed with your return. Failure to include this will result in a delay in processing your return.
Once your return has been received, and your return is accepted, your refund will be processed within 14 days from the date of receipt. The refund will automatically be applied to your credit card or original method of payment. You will receive an email confirming when this has been done.
Please note if you used a voucher to pay for your order, the refund will be reissued as a new voucher. No cash alternative will be given.
LATE OR MISSING REFUNDS
If you haven’t received your refund within 14 days of our acknowledgement, first check your bank account or credit card company as it may take some time before your refund is officially posted. If you have done this and still not received your refund, please contact us at email@example.com.
Any faulty, incorrect or damaged items received must be reported to us within 2 days of receipt, along with photographic evidence. Please DO NOT dispose of any items until we have confirmed it is ok to do so.
If an item is faulty or damaged and notified to us within the 2 days, a credit or refund will be given. It is not our policy to send out replacement items, although we may offer this at our discretion. Please note we may require faulty or damaged items back BEFORE we are able to process a credit or refund. We will refund the return postage up to the value of second class signed for, which is what we ask you to use to return items. Any additional postage cost over this will not be refunded.
Please note we are unable to refund or credit for faulty items after 30 days have passed from the date of the order. It is the responsibility of the customer to check items received are unbroken, working correctly and that there are no fabric, stitching or fastening faults within this timescale.
We are not able to offer an exchange service. If you would like to order an alternative item or size, you will need to re-order as a separate transaction.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
HOW TO RETURN
To return your product, you should send your parcel, securely wrapped, to:
Polka Dots and Petticoats (Returns) B1/B2 Tannery House, Combs Tannery, Stowmarket, Suffolk IP14 2EN
You are responsible for paying for your own postage costs for returning your item. We recommend using a signed for or tracked service to return your item to us, as we cannot be held responsible for items lost on their way back to us.
CANCELLING AN ORDER
Please note that if you need to cancel your order, it may already be going through our system, in the process of being picked and packed, or may already have been dispatched.